KUALA LUMPUR, Feb 19 — The rapid growth of e-commerce has reshaped the landscape of the national courier industry, with parcel volume surging to over 899 million as of the third quarter of 2024, compared to 52 million in 2015.

KUALA LUMPUR, March 2 — Remember the video clip that went viral early last month showing several employees of a local courier company mishandling parcels and damaging them?   The workers, apparently, were expressing their displeasure over the company’s decision to cut their commissions. A quick...